From a parent
We just finished celebrating my son's 14th birthday here at Eastern Shore Lanes with Luis as our party host. My son, Nathan, just turned 14 and wanted to celebrate with his friends by bowling and playing laser tag. They all had a really great time, but our host, Luis is who made it fabulous and easy for us as parents to enjoy also. Luis was the perfect attentive host. He made sure that all of the children and adults were well-taken care of with everything: food, fun & birthday celebration. He efficiently took care of every detail. As a former event planner for the University of Florida, in which I would handle weekend black tie events for 5,000, I can say not one detail was overlooked by Luis. He was also very friendly, ensuring we felt comfortable and could ask him any questions. Even my husband was impressed with Luis' performance, and as a top executive running a major law firm with over 103 employees, he is not easily impressed. Obviously, we cannot say enough good things about Luis, and wanted to let you know that we valued our first birthday party experience at ESL due to his expert handling and would gladly recommend and schedule future parties with ESL. We would happily plan another party with Luis as our host for one of our four children. Luis is an excellent asset to your company and an ambassador representing your name well.
Thank you for making Thomas and Cooper's 8th birthday awesome! I can't think of a better place for 10 very active boys. Reid did an excellent job as our coordinator. We will not only be back, we will definitely recommend Eastern Shore Lanes to our friends and family. Thanks so much!!!
The students and staff at Fairhope Middle had such a wonderful time this past friday that they are trying to schedule another visit before the end of the year. the staff there was extremely impressed at how organized our bowling center is, as well as how cordial and attentative our staff was. Great Job ESL!!!!!!!!!!
Eastern Shore Lanes
I just wanted to take a moment to say thank you for the GREAT Laser Tag party that we had for Jack on Saturday, Dec. 8th at Eastern Shore Lanes. Our party helper, Taylor, was so sweet and attentive. Several of the boys spilled drinks, cake, pizza, etc. She acted like it was no big deal to clean it up. Also, every time a new child would join our party, she would immediately take their gift to the gift cart, get them a drink and a slice of pizza. I'm so used to other places that don't do that. Even though it was a small gesture on her part, it made a huge difference to me. I was able to greet the other parents and interact with the party guests and really felt like I didn't have to lift a finger. And that's what it is all about! I was a group coordinator for many years at a major golf resort in Texas, so customer service means everything to me. Thank you for being so nice and attentive!
There is one suggestion I want to bring up. In my quest for the perfect party favor, I found that cool "laser tag" specific party favors can only be found online; that goes for bowling party favors too. That's all well and good if you are "that" person who always has everything together and has party favor bags made up weeks in advance. That, unfortunately, is not me. I really thought I would be able to go to the major party store chains and find great favors...I went to all of them and found nothing. I did find these great Laser Pops that are a sucker on one end and on the other end they shine a laser image on the wall...so cool right?! They were only about $20 for a box of 12 (which I would have paid)...did I mention the $35 to ship overnight so that we could get them on time? Needless to say, I DID NOT get the cool laser pops. I went with pop rocks and mini squirt guns instead. All of that just to say, it would be cool if you offered these for purchase for your customers. Just a thought...
Thanks again for the fun laser tag party!
I just want to tell you how much I enjoy being in your pro shop and having the opportunity to continue to learn ball dynamics and layouts. I appreciate you allowing me the time to experiment with demo balls for me and Andrea which helps me progress in layout and drilling accuracy.
If I could retire today, I would be there every day to help you with any aspect of your business operation. I absolutely love my time in Eastern Shore Lanes and appreciate you very much.
May God Bless you and all your wonderful family thru the holiday season. I am excited to look forward to what 2013 has in store for both Gulf Bowl and Eastern Shore, and the small part you allow me to participate in. Thank you so much and ROLL TIDE!
PS: And I'll even include a "War Eagle" for your mom! Hope she is doing better...............
We wanted to let you know what a wonderful job you did on our Christmas party.
We have gotten very good feedback on the party, the employees are still talking
about how much fun they had this year. They are already talking about bowling
again for next year’s party.
Thanks for all your hard work, we really appreciate your help in making our
event a success.
Director of Sales
Homewood Suites Daphne